At To Someone Special, we’re committed to delivering your gifts with care and efficiency. This Shipping Policy outlines how we handle order dispatch, delivery timelines, and logistics, in partnership with Shiprocket.

📦 Order Processing

• Orders are typically processed within 1–2 business daysafter confirmation.
• Customized or personalized items may take additional time to prepare.
• You will receive an email or SMS confirmation once your order is dispatched.

🚀 Shipping Partner

We use Shiprocket to manage our logistics and delivery services. This allows us to:

• Offer reliable and trackable shipping across India
• Provide multiple courier options based on your location
• Ensure timely and secure delivery of your products

⏱️ Delivery Timelines

Estimated delivery times:

Region	Estimated Delivery
Metro Cities	3–5 business days
Tier 2 & 3 Cities	5–7 business days
Remote Areas	7–10 business days

Note: Delivery timelines may vary due to courier availability, weather conditions, or festive season demand.

🔍 Order Tracking

• Once your order is shipped, you’ll receive a tracking linkvia email or SMS.
• You can monitor your shipment status in real-time through Shiprocket’s tracking portal.

🚫 Delivery Exceptions

We are not responsible for delays caused by:

• Incorrect or incomplete shipping addresses
• Unreachable recipients or failed delivery attempts
• Courier service disruptions beyond our control

📦 Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Please contact us within 48 hoursof delivery attempt.
• We will coordinate with Shiprocket to resolve the issue and offer a replacement or refund, as applicable.