At To Someone Special, we strive to deliver joy through every product. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund and cancellation terms carefully.

❌ Cancellation Policy

• You may request a cancellation within 7 days of product delivery.
• Cancellations are subject to the condition of the product:

• The item must be unused, undamaged, and in its original packaging.
• Products showing signs of wear, tampering, or damage will not be eligible for cancellation.
•  To initiate a cancellation, please contact our support team at sales@tosomeonespecial.com with your order ID and reason for cancellation.

💸 Refund Policy

• Once your cancellation request is approved and the product condition verified, your refund will be processed within 5–6 working days.
• Refunds will be credited to the original payment methodused during checkout.
• If your payment was made via Razorpay, please allow additional time for bank processing.

🚫 Non-Cancellable Items

The following items are not eligible for cancellation or refund:

• Customized or personalized gifts
• Products marked as “Final Sale” or “Non-Returnable”
• Items damaged due to misuse or mishandling

📦 Return Shipping (if applicable)

• If a return is required, we will guide you through the process.
• Return shipping costs may be borne by the customer unless the item was defective or incorrect.