At To Someone Special, we aim to deliver joy through every thoughtfully curated gift and toy. Your satisfaction is our priority, and we want your shopping experience to be as smooth as possible. Please review our Refund & Cancellation Policy to understand your rights and options.

🔄 Cancellation Policy

• You may request a cancellation within 7 days of product delivery.

• To qualify, the product must be:

  • Unused and undamaged

  • In its original packaging

• Products that show signs of wear, tampering, or damage will not be eligible for cancellation.

📩 To initiate a cancellation, please contact our support team with your Order ID and reason for cancellation:

• Email: support@tosomeonespecial.com

• Phone: +91 9921007590 / +91 950377624 / +91 8999327606

💰 Refund Policy

• Once your cancellation request is approved and the product condition verified, your refund will be processed within 5–6 business days.

• Refunds will be credited to your original payment method (UPI, credit/debit card, net banking, etc.).

• If payment was made via Razorpay, please allow additional time for bank processing.

🚫 Non-Cancellable & Non-Refundable Items

The following items are not eligible for refund or cancellation:

• Customized or personalized gifts

• Items marked as Final Sale or Non-Returnable

• Products damaged due to misuse, mishandling, or improper storage

📦 Return Shipping

• If a product return is required, our support team will guide you through the process.

• Return shipping costs may be borne by the customer unless the product delivered was defective, damaged, or incorrect.

✅ Important Notes

• Refund timelines may vary depending on your payment provider.

• To ensure faster resolution, please report any issues promptly with clear details.

• For defective or damaged products, please reach out within 48 hours of delivery.

✨ At To Someone Special, every product is crafted to make someone feel truly special. Thank you for trusting us with your memorable moments.